ISLAMABAD: Pakistan’s Federal Investigation Agency (FIA) has recovered more than Rs2.84 million for a bank customer after finding that the victim received no timely SMS notification or transaction alert when unauthorized transfers were made from the account.

According to the FIA’s Commercial Banking Circle Islamabad, the money was successfully returned to the customer’s account following an investigation into a complaint involving a private bank.

The complainant told the FIA that Rs2,839,500 was transferred out of the account without authorization during the night of November 15–16 through multiple Inter Bank Fund Transfers (IBFT) and Raast digital payment transactions.

The customer said no SMS notification or mobile banking alert was received from the bank regarding the transactions, preventing timely detection of the suspected fraud.

After receiving the complaint, the FIA launched an inquiry and obtained the relevant transaction records from the bank.

Following a detailed investigation and review of the available evidence, the FIA held the bank responsible for failing to provide timely transaction alerts. As a result, the private bank refunded the full amount of Rs2,839,500, which has now been credited back to the customer’s account.

The FIA urged the public to remain vigilant against banking and financial fraud and advised customers to report any suspicious transactions or suspected cyber-enabled financial crimes immediately to the agency.

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