SHANGLA: Public frustration is growing in Shangla district over persistent mobile phone and internet connectivity issues, prompting residents, students, traders and community members to launch a social media campaign against telecom operators Jazz and Telenor.

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Students and businesses affected Calls for regulatory intervention

Residents have called on the Pakistan Telecommunication Authority (PTA) and the Ministry of Information Technology and Telecommunication to take immediate action and ensure reliable communication services across the district.

According to local residents, mobile users continue to pay for call, SMS and internet packages despite experiencing weak signals, frequent call drops and slow internet speeds. Many consumers say basic communication has become increasingly difficult in several parts of the district.

The complaints extend across multiple areas, including Shangla Top, Alpuri, Dandai, Pir Khana, Martung and Muslim Kandao, where residents report unstable network coverage and prolonged connectivity disruptions.

Students and businesses affected

Students say unreliable internet services are hindering online learning, academic research and access to educational resources. They argue that poor digital infrastructure places young people in remote areas at a disadvantage compared with students in urban centers.

The business community has also expressed concern, stating that weak telecommunications services are disrupting online transactions, digital payments and communication with customers and suppliers.

Calls for regulatory intervention

Residents allege that repeated complaints to telecom operators have not resulted in meaningful improvements. The issue has gained traction on social media, where users are demanding stronger regulatory oversight and improved service standards.

Citizens have urged telecom companies to upgrade infrastructure, expand network coverage and provide uninterrupted internet access. Community leaders have also called on the government to prioritize digital infrastructure development in remote and mountainous districts.

Protesters warned that if service quality does not improve, they may expand their campaign and pursue additional protest measures.