KARACHI: The Federal Board of Revenue and leading business organisations have agreed to establish a formal mechanism for resolving tax-related grievances, improving compliance procedures and strengthening communication between taxpayers and senior officials.
FBR Chairman met delegations from the Federation of Pakistan Chambers of Commerce and Industry and the Pakistan Business Council in Karachi on the prime minister’s directives, according to an official statement.
The meeting focused on complaints of harassment, delayed refunds, complex tax procedures and the need for greater transparency in dealings with businesses.
FBR pledges faster refunds and simpler compliance
Business representatives briefed the FBR chairman on key problems affecting trade and industry.
The chairman assured the delegations that the tax authority would work to streamline procedures, expedite pending refunds and simplify compliance requirements.
He also issued instructions to tax officials to ensure fair treatment of taxpayers, warning that harassment of legitimate businesses would not be tolerated.
Several issues raised during the meeting were addressed through immediate directions to the relevant officials, the statement said.
Joint committees to address business grievances
Both sides agreed to increase engagement at the senior level and strengthen supervision by FBR operations members and senior officers in Karachi.
The FBR and business representatives also decided to create a collaborative framework for continuous consultation and the timely resolution of genuine complaints.
Joint committees comprising senior FBR officials and representatives of the business community will be formed to improve workflows, address pending cases and ensure stakeholder consultation on tax-related matters.
The FPCCI and PBC delegations welcomed the initiative and described the meeting as constructive and solution-oriented.
They expressed hope that the proposed measures would improve business confidence, facilitate trade and industry and support broader economic growth.
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