ISLAMABAD: Concerns have emerged regarding the accuracy of fitness tracking in Zero smartwatches, with reports suggesting that some devices may be recording significantly fewer steps than users actually walk during daily activity.
The issue relates to the step-counting feature, one of the core functions commonly used by smartwatch owners to monitor fitness and physical activity levels. Reports indicate that discrepancies in step tracking have been observed across multiple devices.
In addition to concerns over tracking accuracy, questions have also been raised about the responsiveness of the company’s customer support channels. Attempts to seek technical assistance, software guidance and product-related support reportedly did not receive a response through official communication platforms.
Industry observers note that accurate fitness tracking and reliable after-sales service are important factors in the wearable technology market, where users depend on software performance, regular updates and timely technical assistance.
As competition in the smartwatch sector continues to grow, customer confidence increasingly depends not only on device features but also on the effectiveness of support services when issues arise.
The concerns have prompted calls for clarification regarding the reported accuracy issues and the availability of customer support for users seeking assistance.
At the time of publication, no official response from Zero regarding the reported concerns was available. The publication remains open to including the company’s position or clarification should it choose to respond.
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