PESHAWAR, November 5, 2026: The Wafaqi Mohtasib Regional Office in Peshawar has secured the release of Rs1.57 million in outstanding family pension arrears for a widow from Nowshera following her complaint against the Controller of Military Accounts (CMA).
According to a press release issued by the regional office, Zubaida Parveen had approached the federal ombudsman after experiencing a prolonged delay in receiving her family pension and accumulated arrears despite completing all required documentation and formalities.
The complainant maintained that the relevant department had failed to process her pension payments even though she had fulfilled the necessary requirements.
Following the intervention of the Wafaqi Mohtasib, the Controller of Military Accounts released her family pension along with outstanding arrears amounting to Rs1,571,559.
The complaint was handled by Muhammad Qasim Jan, Regional Head of the Wafaqi Mohtasib Office in Peshawar, who pursued the matter with the concerned department. The case was resolved during the investigation, resulting in the release of the pending payments.
Zubaida Parveen expressed gratitude to Wafaqi Mohtasib Naveed Kamran Baloch and Regional Head Muhammad Qasim Jan for their intervention and the resolution of her complaint without legal expenses.
Speaking on the occasion, Qasim Jan reaffirmed the institution’s commitment to protecting citizens’ rights, particularly those of pensioners and widows facing administrative delays in federal government departments.
He said the ombudsman’s office remained focused on providing accessible, transparent and free-of-cost administrative justice to people affected by maladministration.
The regional office also encouraged citizens experiencing delays or administrative difficulties in federal government departments to submit complaints directly, use its online complaint registration system or contact its official WhatsApp number, 0310-8147713.