PESHAWAR: The Wafaqi Mohtasib Regional Office Peshawar has secured Rs220,500 in financial assistance from Pakistan Bait-ul-Mal for a cancer patient after intervening in her complaint over delayed support for medical treatment.
According to the Wafaqi Mohtasib, Lala Rukh, a resident of University Town, Peshawar, approached the regional office after her request for financial assistance from Pakistan Bait-ul-Mal remained unresolved.
The complainant, who is suffering from breast cancer and had also undergone surgery for ovarian cancer, said she had no independent source of income and was unable to meet the cost of her treatment.
Following her complaint, the Wafaqi Mohtasib Regional Office took up the matter and initiated proceedings. The investigation was conducted by Director and Investigation Officer Fawad Hanif, while implementation of the decision was overseen by Deputy Adviser Muhammad Alamzaib.
As a result of the intervention, Pakistan Bait-ul-Mal approved Rs220,500 in financial assistance through a cheque issued in favour of Lala Rukh to help cover her medical expenses.
The complainant thanked Federal Ombudsman Naveed Kamran Baloch and Regional Head Peshawar Muhammad Qasim Jan for what she described as the speedy, transparent and free-of-cost resolution of her case.
Speaking on the occasion, Qasim Jan said the Wafaqi Mohtasib remained committed to protecting the rights of deserving and vulnerable citizens by providing prompt and cost-free administrative justice.
He said the institution continued to give particular attention to complaints involving senior citizens, pensioners and other vulnerable groups facing maladministration, injustice or undue delays in federal government departments.
The Wafaqi Mohtasib said citizens could lodge complaints through its regional offices, online complaint registration system, mobile application and official communication channels.
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