November 01, 2026: Apple has acknowledged reports of cracked inner displays on some iPhone Duo foldable smartphones and instructed its retail stores and authorised service providers to inspect affected devices for possible repair or replacement.
The company confirmed that the issue affects a limited number of units, although it has not disclosed the cause of the damage or how many customers have been affected.
According to an internal memo circulated to Apple Stores and authorised service providers, technicians have been advised to examine devices brought in by customers reporting cracks or other problems with the foldable screen.
Service teams have been instructed to follow Apple’s standard procedures to determine whether an affected iPhone Duo qualifies for repair or replacement.
The instructions follow growing attention to reports of display damage on Apple’s foldable smartphone, particularly concerns surrounding the durability of its inner screen.
In a statement to technology publication MacRumors, Apple confirmed that it was aware of an issue affecting the internal displays of a small number of iPhone Duo devices.
The company advised affected customers to contact AppleCare to arrange a replacement.
Apple’s internal guidance is consistent with that statement, indicating that the company has established a procedure for handling complaints through its existing service network.
However, Apple has not announced a general recall or indicated that the problem extends beyond the limited number of devices identified so far.
Customers in the United States and Canada can seek assistance through Apple’s official support channels or by calling 1-800-APL-CARE.
The reported problem has drawn attention to the durability of foldable displays, which rely on flexible screen technology to withstand repeated opening and closing.
While Apple’s response provides a route for affected customers to obtain assistance, questions remain about what is causing the cracks and whether additional devices could experience similar problems.
For now, Apple maintains that the issue is limited in scope and is directing customers experiencing display damage to its support services.