Lahore: Punjab Chief Minister Maryam Nawaz Sharif has appointed Saima Farooq as Chairperson of the Chief Minister’s Complaint Cell and Helpline, a key public-facing body tasked with addressing citizen grievances across the province.
According to an official notification issued on January 8, the appointment has been made on a pro bono basis with immediate effect. Saima Farooq will oversee the Chief Minister’s Complaint Cell, including the public helpline 0800-02345, which serves as a central channel for citizens to report issues related to governance, service delivery, and administration.
Who is Saima Farooq?
Saima Farooq has been associated with the Sharif family for more than a decade, serving as a close administrative aide and private secretary. Known within official circles for her behind-the-scenes role, she has largely remained away from the public spotlight despite her long-standing involvement in political and administrative affairs.
Her appointment marks a transition from an internal support role to a public accountability position, placing her at the forefront of citizen engagement in Punjab’s governance structure.
Role of the Complaint Cell
The Chief Minister’s Complaint Cell is designed to provide direct access to the provincial government for citizens facing issues related to public services. Complaints received through the helpline are forwarded to relevant departments for resolution, with follow-ups monitored by the Chief Minister’s Office.
By appointing Saima Farooq to head the cell, the provincial government has signaled its intent to strengthen oversight, improve responsiveness, and enhance digital governance mechanisms.
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Political and Public Reaction
The decision drew attention on social media and within political circles, with supporters of the Pakistan Muslim League (N) welcoming the move. Party workers and allies congratulated Saima Farooq, citing her humility, work ethic, and long service.
At the same time, the appointment sparked discussion around transparency and merit in key governance roles an issue that often accompanies high-profile administrative decisions in Pakistan.
Governance Agenda
Since assuming office, Chief Minister Maryam Nawaz Sharif has emphasized efficiency, digital reform, and citizen-centric governance. The strengthening of the Complaint Cell is seen as part of this broader agenda, aimed at ensuring quicker response times and improved accountability at the provincial level.
