The Passport Department has rolled out a new real-time performance monitoring system aimed at improving efficiency, transparency, and public service delivery across its offices in Pakistan and abroad.
Real-time oversight across passport operations
According to officials, the initiative has been launched by the Directorate General of Passports to closely monitor passport applications, printing, delivery timelines, and office operations through a single digital platform.
A dedicated 24/7 monitoring room has been established at the department’s headquarters on the instructions of Mustafa Jamal Qazi. The facility is supported by an integrated digital dashboard that provides live data on daily performance indicators.
Tracking applications from submission to delivery
Under the new system, passport applications can now be followed throughout the entire process, from submission to final delivery. Officials say this end-to-end tracking will reduce delays, eliminate uncertainty, and improve accountability in both domestic and overseas passport services.
Managing office rush and staff performance
The monitoring platform also allows authorities to assess crowd levels at offices in real time, helping manage peak hours and improve public convenience. In addition, staff efficiency, printing workflows, backlog volumes, and machinery performance are all being tracked through an advanced network management setup.
Officials call it a step toward better public service
Speaking about the development, DG Mustafa Jamal Qazi said the real-time system would help identify operational issues promptly and address them without delay. Officials believe the initiative will lead to smoother processes, faster turnaround times, and an overall improvement in citizen-facing services.
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Input from Dunya News
