LAHORE, October 9, 2026: The Benazir Income Support Programme has launched a nationwide training campaign to improve awareness and implementation of its new digital payment system, allowing women beneficiaries to withdraw payments from authorized retailers of partner banks across Pakistan after receiving a payment confirmation SMS.
The training drive began in Lahore and is aimed at familiarizing beneficiaries and BISP staff with the digital wallet system, payment procedures and key security measures.
Speaking at the opening session, BISP Additional Secretary Dr Ismat Nawaz said effective staff training, capacity building and comprehensive beneficiary awareness would be essential for the successful rollout of the digital payment system.
Beneficiaries Can Withdraw Funds From Authorized Retailers Nationwide
Highlighting the importance of interoperability, Dr Ismat Nawaz said women beneficiaries would be able to withdraw their payments from authorized retailers of partner banks in any city across Pakistan after receiving a payment confirmation SMS.
She said the facility is expected to reduce dependence on specific payment centres, cut travel costs and difficulties for beneficiaries, and make access to funds more convenient.
The new arrangement is designed to give women greater flexibility in receiving BISP payments while expanding access through the banking network.
BISP Issues Digital Wallet and Security Guidance
Dr Ismat Nawaz urged BISP staff to provide clear guidance to beneficiaries on how to use the digital wallet system and protect their mobile SIMs and phones.
She also stressed that women should receive the full amount of their payment and retain transaction-related SMS messages for their records.
The Additional Secretary made clear that unauthorized deductions from beneficiary payments would not be tolerated.
Women facing any payment-related complaint were advised to contact the BISP helpline at 0800-26477 or visit the relevant tehsil office.
Dr Ismat Nawaz also thanked UNICEF’s Social Policy Section for supporting the training activities.
Senior BISP Officials Attend Lahore Training Session
The training session was attended by Director General Operations and Monitoring Adnan Ghuman, Director General Punjab Naseeruddin Sarwar, Director Payment Faisal Aslam, Director Media Qurat-ul-Ain Fatima, Director Central Zone Waqar-un-Nisa, Deputy Director Training Dr Qurat-ul-Ain, consultants Farrukh and Hamza, along with other BISP and Punjab officials and staff.
The nationwide campaign is intended to strengthen implementation of the digital payment system while ensuring beneficiaries understand both the convenience and security requirements of the new mechanism.